At Kinvent, building strong relationships with users is just as important as building innovative technology. Behind every successful client experience are people like Léa, who ensure that every interaction truly makes a difference.
Originally from an international background, Léa joined Kinvent with a strong desire to reconnect with a global environment.
An international mindset from day one
Léa’s journey began with studies and experiences abroad, including time spent in the UK and the United States, which allowed her to become fully bilingual in English.
She started her career in business hospitality, but quickly realized she wanted to evolve in a more international and dynamic environment.
“That’s what led me to Kinvent.”
Growing within Kinvent: from support to Customer Success
Léa first joined Kinvent as a Support Agent, where she spent over a year developing a deep understanding of the product and customer needs.
Six months ago, she transitioned into a new role as a Customer Success Manager, a natural next step.
“My role is to ensure an excellent client relationship and to be the main point of contact for my customers.”
Today, Léa supports clients throughout their journey:
- onboarding and training on the application and sensors
- advising on product usage ensuring satisfaction and long-term engagement
She also contributes to customer retention, reducing churn, and identifying upsell opportunities.
To achieve this, she works closely with multiple teams across Kinvent; from Product to Sales and Marketing, making collaboration a key part of her daily work.
A role driven by human connection
What Léa enjoys most is the relationship she builds with her clients.
“I really like taking care of my customers. I’m lucky because most of them are very friendly, and that makes a big difference, especially when facing challenges.”
In a role where problem-solving is part of the job, empathy and communication are essential.
A global and dynamic environment
For Léa, Kinvent stands out through its international culture and team spirit.
“We have team members from around 12 different countries, and our clients are based in more than 70 countries.”
She also highlights:
- a young and dynamic team
- a positive working atmosphere
- a strong work-life balance
Strong memories and collective energy
Among her best memories at Kinvent, Léa mentions the company seminar in Spain.
“It was amazing to reconnect with colleagues from all over the world. We shared strong team-building moments and great times together.”
These experiences play a key role in building alignment and achieving ambitious goals.
Advice for future candidates
Léa describes her role as both challenging and rewarding.
“Kinvent’s products can be complex, but it’s a very stimulating environment, at the crossroads of science, sport, and healthcare.”
Her advice?
“Whatever your level of experience, what really matters is your willingness to get involved and make a difference.”
This is what building Kinvent looks like.
Want to be part of the Kinvent adventure?
Inspired by Léa’s journey? At Kinvent, we’re always looking for passionate people who want to grow, learn, and make a real impact, together.
👉 Explore our open positions and discover how you can build your own story at Kinvent.
