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Against a backdrop of growth in France and internationally, Kinvent is strengthening its Customer Success division, which is a cornerstone of the customer experience.
The Customer Support Specialist position is focused on managing customer inquiries, with a strong emphasis on service quality, responsiveness, and a technical understanding of Kinvent products.
The Customer Support Specialist will work in close coordination with the Sales, Product, and Hardware & Software teams. They will be managed by the Head of Customer Success, based in Montpellier, France.
Objectives of the apprenticeship
- Provide responsive and educational customer support for the Kinvent ecosystem (sensors and application).
- Support users in their daily adoption and onboarding.
- Develop technical expertise on our products and participate in improving the service.
Main responsibilities
1. Daily Customer Support
- Respond to incoming requests (Zendesk tickets and Aircall calls) in French and English.
- Perform first-level diagnostics (usage, application, sensors) and guide the user.
- Escalate complex incidents to specialized teams (Product, Hardware, R&D).
- Track ticket resolution and keep the customer informed.
2. User Onboarding & Content
- Facilitate hardware onboarding for new users.
- Update the Help Center (FAQ) and internal knowledge base on Notion.
- Relay customer feedback and identified needs to the Sales and Product teams.
Required profile
- Education: Currently pursuing a Bachelor’s or Master’s degree (3rd to 5th year of higher education).
- Languages: Professional working proficiency in French and English.
- Interests: Strong curiosity for the fields of sports, healthcare, physiotherapy, or MedTech.
- Soft Skills: Active listening, ability to explain concepts clearly, excellent interpersonal skills, thoroughness, and a passion for problem-solving.
- Tools: Basic familiarity with tools like Zendesk, Notion, or Aircall is a plus, but on-the-job training will be provided.
Contract type
- Apprenticeship – 1 year – Starting September 2026
- Location: France (Montpellier)
